Refund policy

Introduction

Nothing damages the Client's trust more than a deceptive refund policy. So we've made sure ours is simple and transparent. We strive to keep our clients happy but, if things don't work out, you can easily cancel your subscription.

Our refund policy below describes the: circumstances under which Swiftle will give a refund, the process for claiming a refund, and the responsibility of Swiftle in the cases resulting in such a claim. By enrolling for any of our services, you are affirming that you accept and agree with all the terms and conditions defined in the refund policy.

Our ultimate objective is to reach a mutually acceptable resolution. Even later, in case you are not satisfied and think about requesting a refund, we request that you spare some time to write to us at hello@swiftle.io for a final dialogue before asking for a refund.



1. Coverage & Scope

1.1. Our refund policy includes refunds by Swiftle or a website owned and managed by Swiftle
1.2. This policy does NOT have any liability for companies that are not owned or controlled by Swiftle or for persons not employed or managed by Swiftle


2. Refund Acceptability

We strive to provide the best results vis-a-vis the terms of the contract. However, if you are not satisfied with the quality of work you must notifyus at hello@swiftle.io immediately. We conduct refund investigations on a case by case basis guided by the terms below:

2.1. You are entitled to get a partial or full refund (if any) in the event that:

You failed to cancel your Monthly subscription plan in time and this negligence resulted in subscription renewal. You will get a partial refund worth the number of days left in your Monthly subscription but there will be administrative fees of 50.00 USD.

Monthly subscriptions that were erroneously charged (double charges, wrong plan etc.).No work was rendered to the project (no daily project updates and output).
Services have already been given yet you are not satisfied with the quality of the service, you must notify us at hello@swiftle.io immediately and (if in the rare event that we fail to reach a middle ground) request a refund for the remaining unused days of your monthly subscription.
2.2. List of situations we don't process refunds:
2.2.1. The trial plan is non-refundable.

2.2.2. In case that the subscription ends and yet you are dissatisfied with the quality of the work done, we cannot process a refund for the subscription that has ended.

2.2.3. Project duration extended beyond the forecasted completion date.

2.2.4. Any necessary data or information for successfully completing the project within the agreed timeline are not provided to us in time.

2.2.5. Project delays are caused by a lack of communication from your end.

2.2.6. Failure to update that you halted working on the project for some time.




3. Refund Procedure

3.1. To make an official refund request you must write us an email at hello@swiftle.io for the refund requests to be processed. Please include all details about the refund request including supporting documentation. Any refund requests that are submitted through any other channel will not be put into consideration.

3.2. Once the refund request is received, a refund investigation will commence. These are usually straightforward and completed within 7 business days. Once the investigation is complete, our Swiftle Dispute Resolution Team will email you its decision.

3.3. Any approved refund will be processed within 30 business days of the refund being approved and refunds will be issued to the original source of funds (card/bank account).


4. Modifications

We may, at any time, without earlier announcement under its individual discretion, alter this refund policy from time to time. You, therefore, are requested to review this policy regularly. Your sustained use of the Swiftle services automatically signifies your acceptance of the same thereof after any such alterations.

5. Additional information

5.1. Swiftle operates in a subscription service model. Whether you use it once a month or every day, the subscription plan payments stay the same.

5.2. Swiftle reserves the right to grant or decline refund requests.

If you need clarification or questions about this policy, our Client Support Specialists are ready to assist you via hello@swiftle.io or chat on swiftle.io

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